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Response Time
We typically respond within 24 hours during business days. For urgent technical issues, we aim to respond within 2-4 hours.
The Pens Den
Test AI Tools is developed by The Pens Den. Visit our main website for more information about our other projects.
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Frequently Asked Questions
How do credits work?
Credits are used to run AI comparisons and access professional tools. Each AI model costs 1 credit, so testing all 3 AIs costs 3 credits. Professional tools may require multiple credits depending on the analysis depth selected.
Can I get a refund if an AI fails?
Yes! If any AI fails to respond due to technical issues, you'll automatically receive a credit refund for that specific AI. Our system tracks successful vs failed requests and processes refunds immediately.
How long does analysis take?
Most AI responses are generated within 30-60 seconds. Professional analysis reports are typically delivered via email within 2-5 minutes of completion.
Is my data private and secure?
Yes, we take privacy seriously. Your prompts and results are private to you. We don't train AI models on your data, share information with third parties, or use your content for any purpose other than providing the requested analysis.
What payment methods do you accept?
We accept all major credit cards and PayPal through our secure payment processor. All transactions are encrypted and processed securely.
Can I use this for commercial purposes?
Yes, our platform is suitable for both personal and commercial use. Many businesses use our AI comparison tools to evaluate which AI models work best for their specific workflows and requirements.